FAQs

● Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
● You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

● To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
● Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status.
● After your order has been successfully placed, you will immediately receive confirmation and order details via email and SMS. Once your products have
been shipped, you will be notified again via email and SMS.
● In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
● If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at info@A09store.com, we will see what we can do to help.

● As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
● For any other assistance/issues you can write to us at info@A09store.com or call us on our helpline, and we’ll help sort things out.

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

In case there is a failure in payment, please retry and keep the following things in mind:
● Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet
connection wasn’t disrupted during the process.
● If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further
clarification, you can email us at info@A09store.com.

Yes, we absolutely do. We’ll also try and work out a discount for you, depending on the quantity of your order.

You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.

You will automatically get subscribed to our marketing emails and SMS after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email.

Orders in India, once shipped, are typically delivered in 7-8 business days in metros, and 10-12 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.

A09STORE provides FREE shipping for COD orders above Rs. 1499 in India. For Pre-paid orders 5% discount is provided.

You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate reshipping for the product.

To place your order, follow these steps :
● Exchanges are only applicable if a wrong size has been ordered, on the same product within a period of 15 days from the date of receiving the product. The shipping cost has to be borne by the customer.
● Exchange will be provided only in cases where the product is damaged when received.
*As we do not have our own delivery service we rely on delivery partners.
In case of an exchange; the Delivery partner charges us for reverse pickup from the customer location and then additional delivery charges for delivering new product again to the customer location, As these charges are two-way; we request our customers to pay for one way charges i.e ₹100 (Which will be credited back to the customer’s store wallet after product quality check is completed).
● In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team.
● If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on info@A09STORE.com

● Exchanges are only applicable if a wrong size has been ordered, on the same product within a period of 15 days from the date of receiving the product. The shipping cost has to be borne by the customer.
● You can initiate an exchange by applying for an exchange from your “My Account” page, Once a request has been submitted our team will assist you to complete the exchange process.
● As we do not have our own delivery service we rely on delivery partners.

In case of an exchange; the delivery partner charges us for reverse pickup from the customer location and then additional delivery charges for delivering new product again to the customer location, As these charges are two-way; we request our customers to pay for one way charge i.e ₹100. The shipping cost has to be borne by
the customer.
●Please contact us on the number given on the website, Our team will help you.

● If an order placed during a sale is returned to us, only the amount paid by you will be refunded only in BonkersCorner wallet, not the current product price.

If an order is canceled before shipment, the refund will be done to your bank account and will reflect within 7-10 business days.

● We update our customers via email once we initiate the refund procedure.
● Bank refunds will take 7-10 business days.